Technology Preview Support Service Level Agreement
| Basic | Standard | Premium | |
|---|---|---|---|
| Hours of Coverage | Standard Business hours | Standard Business hours | Standard Business Hours 24x7 for Severity 1 |
| Support Channel | Web | Web | Web and phone |
| Number of Cases | Unlimited | Unlimited | Unlimited |
| Initial and Ongoing Response Times | |||
| Severity 1 | 2 business days for all issues | 1 business hour | 1 hour |
| Severity 2 | 4 business hours | 4 business hours | |
| Severity 3 | 1 business day | 1 business day | |
| Severity 4 | 2 business day | 2 business days | |
