Developer Support Service Level Agreement
| Support Entitlements | Application Developer |
Protocol Developer |
||
|---|---|---|---|---|
| jNetPcap | √ | √ | ||
| Core Protocols | √ | √ | ||
| Technology Preview Features | √ | √ | ||
| Support | Professional (2 business day) |
Enterprise (4 business hr) |
Professional (2 business day) |
Enterprise (4 business hr) |
| # Support Contacts | 1 | 1 | 1 | 1 |
