Production Support Contact Schedule
These schedules define the number of support contacts for production-related issues, per customer account.
jNetPcap
| Number of CPUs | Production support contacts |
|---|---|
| 1-31 CPUs | 2 |
| 32-63 CPUs | 10 |
| 64-127 CPUs | 15 |
| 128-255 CPUs | 20 |
| 256-511 CPUs | 25 |
| 512-1023 CPUs | 28 |
| 1024-1503 CPUs | 30 |
| 1504-2559 CPUs | 32 |
| 2560 CPUs and over | 35 |
